Frequently asked questions
Are your products authentic?
Yes. All Axis-Y products are sourced through authorised suppliers and sealed.
How long does delivery take?
Main centres: 2 – 4 business days. Outlying areas: 3 – 6 business days. Orders placed before 12:00 SAST ship the same business day.
Which payment methods do you accept?
Checkout is handled securely by Shopify and supports major credit and debit cards, plus instant EFT where available.
How do I use the Glow Serum?
Apply 2 – 3 drops to cleansed skin morning and evening, before moisturiser. Always follow with SPF in the morning.
Can I use it on sensitive skin?
Patch test first on the inner arm for 24 hours. Introduce actives slowly, every second evening, and build up as your skin adjusts.
Last updated 2026. Questions? Email glowstudiosa1@gmail.com.