Returns & refunds

Unopened products in their original, sealed packaging may be returned within 14 days of delivery for a refund or exchange. Return shipping is the customer's responsibility.

For health and safety reasons we cannot accept returns of opened or used skincare unless the product is faulty, damaged or incorrectly supplied.

Contact us within 7 days of delivery with your order number and photographs. We will arrange collection at our cost and send a replacement or full refund.

Email glowstudiosa1@gmail.com with your order number and reason for return. We will reply with return instructions. Please do not send anything back before it is authorised.

Approved refunds are processed to the original payment method within 5 – 10 business days of us receiving and inspecting the return. Original shipping fees are non-refundable unless the return is due to our error.

Orders can be cancelled free of charge before dispatch. Once dispatched, the return process above applies.